Brisa Coffee Table. Service from Rattan Direct was excellent (ordered by phone) and the operator was extremely helpful. All items arrived well packaged and in plastic protective covering. Customer Services is closed on Bank Holidays and weekends. Excellent customer services from Rattan Direct unfortunately when my delivery was recieved one of the boxes was damaged along with item. I have been trying to contact Rattan Direct and they have not answered my last three emails. Customer service: If there is any issue with the product, please first, we will quickly solve any doubt for you. Watch Queue Queue Sadly not had chance to use it yet outside due the awful weather now we’re in November and December! Watch Queue Queue. Bought for a new patio but due to all the problems with Covid, delivery was somewhat delayed but was kept well informed and arrived a week earlier than originally advised. Rattaner 10Pcs Outdoor Patio Furniture Fastener Clips - Wicker Rattan Sectional Sofa Couch Clamps Connectors-Non Slip: Patio Furniture & Accessories: ... Best Sellers Today's Deals New Releases Electronics Books Gift Ideas Customer Service Home Computers Gift Cards Subscribe and … Submit your requirement related to waterproofing cement chemical and admixture at an economical price. I would thoroughly recommend Rattan Direct. Another call to customer services very helpful again and full of apology I was asked if I could wait until mid November for more stock. Delivery was seamless too - I wouldn’t hesitate to buy again. The colour match to a five year old cube dining set was superb and testimony to the anti fade properties of the rattan. Fantastic service, and great quality products. Rated 5 out of 5 stars. Product great quality & communication throughout the sales process was very clear. Rattaner Patio PE Wicker Furniture Set Outdoor Black Rattan Garden Love Seat Chair Couch Sofa with Cushion: Amazon.sg: Lawn & Garden ... Best Sellers Today's Deals Electronics Customer Service Books New Releases Home Computers Gift Ideas Gift Cards Sell. Wanda Calderon from Kissimmee, FL Verified Buyer. Opened the box and it was the wrong one. I started planning my family “lockdown Happy Place” on the Summer. I Ordered a Cambridge Sunlounger Set in Chocolate Mix and Coffee Cream. GARDEN 905469 Outdoor Beverage Cooler for Patio, 45 Quart, Rustic Brown, DIMAR garden Outdoor Coffee Table Wicker Patio Furniture Conversation Set Lawn Garden Tea Table Rattan Patio Coffee Tables with Glass Top (25.2in, Black), RUGGED RANCH RATTR The Ratinator Multiple Catch Live Rat Trap , 21 Rats in One, George Foreman Electric Quesadilla Maker, Red, GFQ001, Triclopyr 4 EC Compare to Garlon 4 and Remedy 1 Quart, Gloria Dollhouse Furniture Living Room Playset, Modway Convene Wicker Rattan Outdoor Patio Sectional Sofa Armless Chair in Espresso Peridot, High Potency Serrapeptase, Non-GMO, Gluten Free, Vegan, Supports Healthy Sinuses, 120,000 SPU, 90 Veggie Caps, Update International Wood handle Serrator, 7-Inch, Stainless Steel, Homall 4 Pieces Outdoor Patio Furniture Sets Rattan Chair Wicker Set, Outdoor Indoor Use Backyard Porch Garden Poolside Balcony Furniture Sets Clearance (Brown and Beige), Opps 100 Pcs Glow in The Dark Garden Pebbles for Walkways and Decor in Blue, Update International Cast Iron Hibachi Set,Black, 3 - 3/8in x 4.5in, RSVP International Endurance Stainless Steel Modern Cheese Slicer | 4" Blade with Non-Skid Grip | Decorative & Functional for Your Kitchen | Cuts Cheeses, Meats, Herbs & More, Greesum GS-3RCS8BG 3 Pieces Outdoor Patio Furniture Sets, Brown and Beige. The item was anticipated to be delivered in August, but not delivered until October. Eventually told no stock until February and offered a collection of the incorrect item and a full refund which I have now accepted. Received delivery as advised and delighted with the quality of the furniture. The delivery guys were very efficient. Watch Queue Queue Masks are required to enter our store. Best decision ever! Customer service If there is any questions or issues for product, please feel free to contact us first, we will response and solve the problem ASAP. Car Aircon, Service & Repairs Car Dealers: Sales New & Used Car Hire, Rental & Leasing Motorbikes & Accessories Featured Directory. ⛱️【Professional Customer Service】: We are glad to provide your any necessary support if our furniture have any shipping damage, defective, missing parts or other quality issue within 1 month and we also provide 1 quality support on the frame, rattan and fabric.. Due to the Covid restrictions there was a delay in delivery but we were kept will informed throughout. The garden furniture itself is so nice. Full … Customer service at Wayfair is excellent!! Watch Queue Queue. Patiently waited until 21 October for my delivery to arrive. Klong Neung, Klong Luang From start to finish the whole experience went extremely well. Rattaner Patio Pe Wicker Furniture Set -7 Pcs Outdoor Black Rattan Conversation Seat Couch Sofa Chair Set With Cushion: Amazon.co.uk: Health & Personal Care Sat: 10am - 4pm. My claim was promptly acknowledged and also promptly resolved and within minutes I had an email back with a delivery date for the missing cover. The quality of the rattan beds is excellent and the cushions are well made with good padding. I emailed to request that one be sent out to me. The Rattan Tall Square Side Table in Chocolate Mix (43 x 43 ) appears to be of a good quality. I had arranged delivery for a day that I would be at home. Looking forward to some nice weather in the spring and chilling out with a G&T. Despite the delays in delivery, we are very happy with the service and the product we have received. Half furniture delivery GREAT. Will defiantly be using again. Well made and a useful cover for winter. … We have had a nightmare with our delivery and after spending £900 on garden furniture, one would think professionalism would be a given. Making full use of it, weather allowing, to enjoy meals and drinks and leisure in the garden. A couple of days before the delivery I was informed by email on the delivery process in view of the pandemic. Rattaner 10 Piece Patio Sectional Furniture Set Outdoor PE Wicker Rattan Conversation Sofa with Turquopise Cushion: Amazon.in: Home & Kitchen It was a very rainy day and I did not unpack my furniture until 3 days later. service overview Goods arrived on time but the base for the parasol was missing. Rattaner Outdoor Throw Pillow Cover - Waterproof/UV Resistant 18" Square Decorative Pillowcase Cushion Cover for Patio Garden Couch Sofa - Pack of 4 - Cover Only ... Best Sellers Today's Deals Electronics Customer Service Gift Ideas Books Home New … 09/04/2020. Spoke to a very helpful lady on the phone who couldn’t apologise enough. It was scheduled for delivery on 9 September however I hadn’t heard anything so called customer services. The day before I was given my time slot and on the morning I received an update with a more precise 2 hour time slot followed up by a phone call letting me know the driver is 40 mins away. Nice quality, durable, and matches my other furniture perfectly. Product Features. Assembly was simple and the product sturdy. Provided with tough weather resistant covers I have no hesitation in leaving my furniture in the garden throughout the Winter months. Only the latest review will count in the company's TrustScore. Feature – Cycling in Singapore. Sponsored. Please call for store hours. Computers & Telecoms. Looking forward to lots of use next year! Simple ordering process, clear communication from Rattan Direct too. Would recommend! Emailed customer services, no issues in replacing the damaged item and had the replacement within a few days. We are still outstanding a cantilever parasol, but understand that we will receive this, as and when Rattan do.The delivery guys were great and placed the boxes where we requested. Rattaner Wicker Coffee Table - Outdoor Patio Garden Rattan 2-Layer Table Furniture with Storage, Black: Amazon.ca: Home & Kitchen Superb furniture & value for money. We are a Sun: Closed Customer service If there is any questions or issues for product, please feel free to contact us first, we will response and solve the problem ASAP. Customer service If there is any issue with the product, please contact us first, we will quickly solve any doubt for you. Have already recommended to several of our friends & familyThank you. Shop Wayfair for the best outdoor furniture rattaner. Was very disappointed I didn’t get what I ordered in August but I don’t think it would put me off ordering again from this company. All in all I'd have to say my experience with Rattan Direct was straightforward and an extremely positive one. Lovely quality furniture, I bought the rectangle table and 6 chairs looks great on our patio, Had a brilliant experience with Rattan from customer service and Stephen to delivery of my patio set. Most helpful negative review. Fantastic sofa set. Its Nice we have used it a couple times. Home New Arrival Top Sellers Featured Products All Products Roll on summer! From placing the order I received my confirmation email. $682. Very well designed and great quality at a very competitive price. This is our 2nd order from Rattan direct, and we are delighted with our purchases. Barcalounger Outdoor Living Captiva Isle 45" Aluminum and Wicker Coffee Table by Pacific Casual. We request customers that are placing an order online to check the product's availability status. Rattaner Outdoor Throw Pillow Cover - Waterproof/UV Resistant 18" Square Decorative Pillowcase Cushion Cover Patio Garden Couch Sofa - Pack of 4 - Cover Only(Turquoise/Purple): Patio Furniture & Accessories: Amazon.com.au Rattaner Outdoor 3 Piece Wicker Rocking Chair Set Patio Bistro Set Conversation Furniture -2 Rocker Chair and Glass Coffee Side Table-Mix Brown Rattan& Wine Red Cushion: Amazon.in: Garden & … Solid and well built. I ordered a cube furniture set in August 2020. Customer service If there is any questions or issues for product, please feel free to contact us first, we will response and solve the problem ASAP. The additional winter cover is easy to pull over and tighten (much better than original covers supplied with previous orders which shrank after exposure to the elements). Average Rating: (1.0) out of 5 stars. There was a delay until mid to end of October. visit us now. We at RattanImports are excited to hear from you! Rattan Wicker Furniture Set of 5 Dining Kitchen Rectangular Table and 4 Yumiko Side Chairs Solid Wood w/Padded Seat Medium Brown $ 429.99 Disappointing customer service. The delivery men were brilliant also texting me to give me estimated times of delivery and they were very pleasant and helpful. Product information Color:Orange. Availability: In Stock. Add Your Business Computers & Telecoms. We received half our shipment and the 2 chairs and end table returned to Atlanta. Rattaner Outdoor Wicker Sofa Set- 6 Piece Patio Garden Sectional PE Rattan Furniture with Turquoise Cushion: Amazon.ca: Home & Kitchen Very professional, prompt arrival. You can not beat this for the price. Our showroom is now open. Package Dimensions 30 x 25 x 13 inches Item Weight 51.8 pounds Manufacturer Rattaner ASIN Slight delay in the arrival of the item but given COVID-19 understandable and certainly not inconvenient. 1 customers found this helpful. All rights reserved. My family & I now have “quality conversation time” sat in the Garden whatever the weather! © 2020 Trustpilot A/S. Excellent customer service from order to delivery. Will buy again. Great online retailer. Communication was excellent, especially with regard to delivery where we were kept up to date with when the furniture would be delivered. Furniture arrived several months late, but we have to accept these delays in such strange covid times, especially as they were coming from China. I contacted Rattan and they promptly sent out a base received within 4 days only to find they sent the wrong one for the model of Parasol. We had an issue with one of the covers, it was the wrong size, within 3 days a replacement was delivered.Absolute top customer service. Brand Rattaner. I recently purchased another one for my son and his family and look forward being entertained in his house. Prime Day is October 13-14. Great prices on your favourite Gardening brands, and free delivery on eligible orders. We welcome telephone enquiries on 01423 358438 (International +44 1423 358438). Having completed lots of research in deciding where to order my outdoor furniture from I always went back to the Rattan Direct website. Shopping Bag is Empty! Cushions feel lovely too. Customer Services. 99 Paholyothin Rd. Delivery was much quicker than anticipated. The furniture was great value for money, purchased in their recent sale, and came with a free cantilever parasol. We had to wait longer than usual for our beautiful garden furniture to arrive (blame COVID-19!) Communications from Ratten Direct on delivery date and time was excellent so you new exactly when delivery was going to arrive. A suberb company. At which point I noted that 1 of the sofas had no complimentary protective cover in the box. It has been outside for a few weeks and has rained almost every day. Big shout out to Greta who dealt with it all. It is now all assembled, in position in the garden, and cosy in its covers. Not used as yet. The fact that all the seating and cushions are fully wipeable is a bonus. Would certainly recommend them as I’m a very satisfied customer. The finishing touch to any welcoming outdoor seating area is the right table. Thank you Rattan Direct. I called Rattan and again the promptly sent out the correct replacement base received within 4 … service overview Goods arrived on time but the base for the parasol was missing. Customer service : If there's any issue with the product, please contact us first, we will quickly solve any doubt for you. Please reach out to us with any general thoughts, compliments, or concerns at: CustomerSupport@rattanimports.com Info@rattanimports.com If you have any specific questions regarding a potential custom or bulk purchase, please reach us at: STURDY FRAME: Rust-resistant steel frame and all-weather PE rattan ensure your sofa for years to use. Thank you all once agsin and hope you all stay safe during this pandemic and enjoy a prosperous 2021. I purchased my Barcelona Cube 3 years ago and have really enjoyed it. I shall purchase again from Rattan & can 100% recommend! This video is unavailable. This video is unavailable. Rattaner Wicker Rocking Chair Set 3 Piece Outdoor Patio Dark Brown Rattan Bistro Set Furniture with Glass Coffee Side Table,Washable Yellow Cushion. Get in touch . I will definitely be recommending Rattan Direct to all my friends and family, can't wait for them all to see the quality of my new outside furniture. Super customer service. Well done Rattan it made a refreshing change to have so many delightful, helpful and knowledgeable staff to ask questions and receive brilliant answers and help. When the furniture was delivered the couriers took it round the back of the house which is down a flight of steps. Quick View. when I layed on it and it was a great nap and we had friends around the table and played cards and ate snacks and everyone was comfortable .. and we felt very adult having nice patio furniture. Enjoy Free Shipping on most stuff, even big stuff. Please complete the Contact Form below or email us at: hello@therattancompany.co.uk Our opening hours on normal Business Days are Monday to Friday are 9.00 am – 5.00 pm. Customer Rating; Price (Low to High) Price (High to Low) 28,784 Results. Excellent service. No issues thus far (knock on wood). Would highly recommend this cushion box to accompany your garden furniture set. I contacted Rattan and they promptly sent out a base received within 4 days only to … QUALITY and STURDY: Made with all-weather PE wicker and steel frame to make this patio set modern and durable. Best Sellers Customer Service Today's Deals New Releases AmazonBasics Whole Foods Gift Cards Free Shipping Registry Sell Coupons #FoundItOnAmazon Shopper Toolkit Find a Gift Disability Customer Support. If you want lovely Rattan outdoor furniture, look no further than Ratten Direct. Rattaner Outdoor 3 Piece Wicker Rocking Chair Set Patio Bistro Set Conversation Furniture -2 Rocker Chair and Glass Coffee Side Table-Mix Brown Rattan& Yellow Cushion. Very pleased with my order and can't wait for a second delivery of a bistro set in December. Imported from USA. Very easy to assemble. I am very pleased with my new garden furniture. I cannot fault the furniture it is of excellent quality its comfortable sturdy and looks as though it would easily stand up to the job of seating a family of four. Very comfortable and great value. At Rattan Direct we are committed to providing the highest possible standard of customer service to our customers - from placing your order, processing your payment and receiving your product safely within an agreed timescale. Customer Services 0161 408 0494 [email protected] Phone lines are open: Mon - Fri: 9am - 5pm. Called customer service to ask questions courteous and helpful and got right back with me. Delivery was prompt and the delivery guys were polite and efficient. and then there was a slight delay in delivery, but the communication with Rattan Direct was good, and they sorted the issues as swiftly as they could. Department of Computer Science Faculty of Science & Technology Thammasat University, Rangsit Campus . Have purchased on several occasions from them.., recently bought a 6 seater outdoor dining room set. And a full refund which I have now accepted of Computer Science Faculty of Science & Technology University. 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